Dental patients often visit a clinic thinking nothing much of it. They’re just there to get their teeth fixed, get some cavities cleaned, and their enamels bleached. However, simply satisfying their dental needs won’t be enough to keep them coming back.
A dentist’s job is to make sure that their patients are comfortable during the dental procedure. But it’s not enough to simply focus on their comfortability. Dentists need to up their games and find a way to make happy dental patients with their services, their products, and most importantly, with their practices.
1. Make a Personal Connection
There are a number of dentists that treat their patients only as they are: a patient. But the truth of the matter is, no one wants to be considered as “just another patient.” A personal bond must be made, so spark up a conversation and make sure to take notes about the things you’ve talked about, and do a follow up on their next visit. Partnered by our impressive array of dental equipment, patients will certainly flock the clinic in no time.
2. Make the Payment Methods Easier
Nobody wants to go through a hassling way to pay. Any patient would no doubt be turned off and would immediately consider another dental clinic, whenever the need arises again. Make paying the dental bills easier by having a website that allows them to book and pay online.
3. Try Having Membership Plans
The good thing about membership plans is that it helps those who don’t have dental insurances. Membership plans are like monthly or yearly subscriptions that offer benefits and discounts to patients who are paying for it. Having membership plans has high probabilities of making happy dental patients because it helps them feel like they’re being catered for in the best way.
4. Appreciate Patients in a Special Week
Now, making a patient feel important and appreciated by giving them the best dental services, with the help of advanced dental equipment, is more than enough. But stepping up the game a bit is pretty much doable by applying a “Patient Appreciation Week.” The perfect time to do these is during holidays, wherein the clinic would have a specific theme, say Halloween, and dentists give out balloons or toys to kids. Valentine’s would be giving out flowers.
5. Do a Follow-up Call
Some might say that follow-up calls doesn’t make much change, but calling patients and asking them how they’re recovering is a very nice gesture. If a dentist makes a personal call, it’ll strengthen the dentist-patient relationship they have. A follow-up call can go a long way to build a loyal, professional, and more personal connection to patients.
Even with the most advanced dental equipment and with the best practices in place, a dental clinic still wouldn’t be able to make happy dental patients, if they don’t add a human touch to their line of work. It’s a dentist’s job to make sure that the teeth are healthy, but it is their obligation to care for their patients professionally and personally.